TERMS OF SERVICE

OVERVIEW

Welcome to MELRO. The terms “we”, “us” and “our” refer to MELRO. MELRO operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). MELRO is powered by Shopify, which enables us to provide the Services to you.

These terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province or jurisdiction of residence, and you have given us your consent to allow any of your minor dependants to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing any products or services we offer, you may be asked to provide certain information, such as your email address and billing, payment and shipping information. You represent and warrant that all information you provide is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity conducted through your account. You may not transfer, sell, assign or license your account to another person.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to display and describe our products accurately. However, colours and product appearance may vary depending on the device, display settings and configuration used to view our store.

Product descriptions, availability and other product information may be updated from time to time. We reserve the right to discontinue products or limit quantities offered to any person, geographic region or jurisdiction where reasonably necessary.

Nothing in these Terms affects any rights that cannot lawfully be excluded or limited.

SECTION 3 — ORDERS

When you place an order, you are making an offer to purchase. MELRO reserves the right to accept or decline an order where permitted by applicable law.

Your order is not accepted until MELRO confirms acceptance. Payment must be successfully authorised and processed before an order can be fulfilled.

Please review your order carefully before submitting it. If you need to request a change or cancellation, contact us as soon as possible at support@melropets.com. We cannot guarantee that changes or cancellations can be made once an order has entered processing or been dispatched.

If we cannot accept, need to change, or cancel an order, we will attempt to contact you using the email address, billing information and/or telephone number supplied with the order.

Purchases are subject to our Return and Refund Policy.

You represent that purchases are for your own personal or household use and not for unauthorised commercial resale.

SECTION 4 — PRICES AND BILLING

Prices, discounts and promotions may change without notice. The price charged will be the price displayed and applicable when the order is placed, subject to correction of genuine errors where permitted by applicable law.

Unless otherwise expressly stated, displayed prices do not include any taxes, duties, customs charges or other charges that may apply.

MELRO currently offers free standard shipping on eligible orders within the United States as described in our Shipping Policy.

We may occasionally offer promotions that are subject to additional terms. Where specific promotional terms conflict with these Terms, the specific promotional terms will apply to that promotion.

You agree to provide current, complete and accurate purchase, payment and account information.

You represent and warrant that payment information provided by you is accurate and that you are authorised to use the payment method provided.

SECTION 5 — SHIPPING AND DELIVERY

Orders are typically delivered within 3–5 business days within the United States. Delivery times are estimates and are not guaranteed.

Delivery may be affected by product availability, destination, carrier conditions, severe weather, public holidays and other circumstances outside our reasonable control.

Please refer to our Shipping Policy for further information.

SECTION 6 — INTELLECTUAL PROPERTY

Our Services, including but not limited to trademarks, branding, text, displays, images, graphics, video, audio and the design, selection and arrangement thereof, are owned by MELRO, its affiliates or licensors and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial purposes only.

You must not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store or transmit material from the Services without prior permission, except where permitted by law.

MELRO’s names, logos, product names, designs and slogans are trademarks or other intellectual property of MELRO or its respective licensors and may not be used without appropriate permission.

Shopify’s name, logo, product and service names, designs and slogans are trademarks of Shopify. Other names and marks appearing through the Services belong to their respective owners.

SECTION 7 — OPTIONAL TOOLS

We may provide access to tools or functionality supplied by third parties that we do not control.

Such tools may be provided “as is” and “as available”. Your use of third-party tools may also be subject to the terms and policies of the relevant provider.

We may introduce additional features, tools and resources through the Services in the future, which will also be subject to these Terms where applicable.

SECTION 8 — THIRD-PARTY LINKS

The Services may contain links to websites or services operated by third parties.

We are not responsible for examining or evaluating the content, accuracy, practices or policies of third-party websites. If you choose to access third-party services, you should review their applicable terms and policies.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

MELRO is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with MELRO.

By using the Services, you acknowledge that Shopify is not the seller of products purchased from MELRO and is not responsible for the sales transaction between you and MELRO, except to the extent otherwise required by applicable law.

SECTION 10 — PRIVACY

Personal information collected through the Services is handled in accordance with our Privacy Policy and applicable data-protection requirements.

Because the Services are hosted by Shopify, Shopify may collect and process personal information relating to your access to and use of the Services in order to provide its services to MELRO.

Information may also be processed by third-party service providers used to operate our store, process payments, fulfil orders, provide analytics or otherwise provide the Services.

Please review our Privacy Policy for further information.

SECTION 11 — FEEDBACK

If you submit reviews, suggestions, feedback, photographs or other content to MELRO, you represent that you have the necessary rights to submit that material.

Where permitted by law, you grant MELRO a non-exclusive, worldwide, royalty-free licence to use, reproduce and display such content for purposes including operating, improving and promoting the Services.

You must not submit content that infringes the rights of another person, is unlawful, misleading, abusive, defamatory, obscene or contains malicious software.

SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally information within the Services may contain typographical errors, inaccuracies or omissions relating to matters such as product descriptions, pricing, promotions, shipping charges, transit times or availability.

We reserve the right to correct genuine errors or inaccuracies and update information where reasonably necessary, subject to applicable law and any rights you may have in relation to an existing order.

SECTION 13 — PROHIBITED USES

You may use the Services only for lawful purposes.

You must not use the Services to violate applicable laws or regulations; infringe intellectual property or other rights; transmit malicious code; engage in fraud or impersonation; collect personal information unlawfully; interfere with the operation or security of the Services; or otherwise use the Services in a manner that causes unlawful harm to MELRO, Shopify or other users.

We reserve the right to restrict or terminate access where we reasonably determine that these Terms have been materially violated.

SECTION 14 — TERMINATION

We may suspend or terminate access to the Services where permitted by applicable law, including where these Terms have been materially violated.

Any provisions that by their nature should continue following termination will remain in effect.

SECTION 15 — DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis except where MELRO expressly states otherwise.

Nothing in these Terms excludes, restricts or limits warranties, guarantees or consumer rights that cannot lawfully be excluded, restricted or limited.

The MELRO Backseat Bridge is a comfort and protection accessory. It is not a crash-tested restraint. Always use an appropriate vehicle pet restraint according to its instructions.

SECTION 16 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, MELRO will not be liable for indirect, incidental, special or consequential losses arising from use of the Services or products purchased through the Services where such liability may lawfully be limited.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including any liability that cannot legally be excluded or limited.

SECTION 17 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless MELRO and its service providers from third-party claims arising directly from your unlawful use of the Services, your material breach of these Terms or your infringement of another person’s rights.

SECTION 18 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision will be enforced to the fullest extent permitted by law or severed where necessary. The remaining provisions will continue in effect.

SECTION 19 — WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce a right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms and the policies incorporated into them constitute the agreement governing your use of the Services, subject to any rights or obligations imposed by applicable law.

SECTION 20 — ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent where such restriction is permitted by law.

MELRO may transfer its rights and obligations where permitted by applicable law.

SECTION 21 — GOVERNING LAW

These Terms and any separate agreements through which we provide the Services will be governed by applicable law, including any mandatory consumer-protection laws that apply to you.

Nothing in these Terms is intended to deprive a consumer of protections that cannot lawfully be excluded by agreement.

SECTION 22 — HEADINGS

Headings are included for convenience only and do not limit or otherwise affect these Terms.

SECTION 23 — CHANGES TO THESE TERMS

You can review the current version of these Terms at any time on this page.

We may update these Terms from time to time. Where required by applicable law, we will provide appropriate notice of material changes.

SECTION 24 — CONTACT INFORMATION

Questions about these Terms of Service can be sent to:

MELRO

Noah Gargett trading as MELRO

Email: support@melropets.com
Business/service address: support@melropets.com

MELRO is not currently stated to be VAT registered or incorporated as a limited company; therefore no VAT or company-registration number is listed here.