DRAFT — a structural starting point, not legal advice. Have it reviewed against the law that applies to you (UK GDPR / EU GDPR / CCPA and others) before launch, and complete every bracketed field. When finished, also paste this into Settings → Policies.
Who we are
This store is operated by MELRO, For privacy questions, contact support@melropets.com
What we collect
- Information you give us: name, delivery and billing address, email address, phone number, and order details.
- Payment information: handled by our payment providers. We do not store full card details.
- Information collected automatically: device and browser information, IP address, pages viewed and referring site, via cookies and similar technologies.
- Marketing preferences: if you subscribe to our email list.
Why we use it
To process and deliver your order, provide customer support, prevent fraud, meet legal and tax obligations, and — with your consent — send marketing.
Who we share it with
We share personal data only as needed to run the store: Shopify (our ecommerce platform), our payment providers, our fulfilment supplier and carriers, and our analytics and email providers. [LIST YOUR ACTUAL PROCESSORS.]
International transfers: [STATE WHETHER DATA IS TRANSFERRED OUTSIDE THE UK/EEA AND ON WHAT SAFEGUARD. If your supplier or fulfilment partner is outside your region, you must disclose it here.]
How long we keep it
Order records are retained for [RETENTION PERIOD] to meet accounting and tax requirements. Marketing data is kept until you unsubscribe.
Your rights
Depending on where you live, you may have the right to access, correct, delete or port your personal data, to object to or restrict processing, and to withdraw consent to marketing at any time. To exercise any of these, email support@melropets.com. You may also complain to your data protection regulator — in the UK, the Information Commissioner's Office.
Cookies
We use cookies to operate the store, remember your cart and understand how the site is used. You can control non-essential cookies through the consent banner and your browser settings.
Children
This store is not intended for children and we do not knowingly collect their data.
Changes
We will update this page when our practices change. Last updated: 08/03/2026